MoatKeyMoatKey Help Center
Last updated October 23, 2026
Step-by-step help for the MoatKey browser extension (Chrome and Microsoft Edge) and the MoatKey Android app. Where the two work differently, each step says which one it means.
We can't reset your master password. It never leaves your device, your vault is encrypted on your device, and MoatKey cannot read it. Save your Emergency Kit: it's your way back in. How recovery works.
Help topics
- Getting startedInstall MoatKey, create your account and save your Emergency Kit.
- Master password and recoveryWhy we can't reset your master password, and how your Recovery Key gets you back in.
- Browser extensionThe popup, the full Castle view, the side panel, locking and shortcuts.
- Android appInstall from Google Play, find your way around, and unlock with your fingerprint.
- Adding items, filling and saving loginsAdd logins, cards, Wi-Fi and notes; fill sign-in forms and payment cards in your browser and on your phone.
- Castles and sharingCreate a shared Castle, invite people, and add them when they accept.
- Safety numbersA simple check that nobody swapped a key between you and the people you share with.
- Roles, admins and the activity logOwner, Castle Admin, Editor and Viewer, and who can see the activity log.
- The DungeonExtra protection for your most important accounts.
- Secure DropSend a password or note as a one-time, expiring encrypted link.
- Approve-on-phone unlockUnlock MoatKey in your browser by approving on your Android phone.
- Security key, passkey and fingerprint unlockFaster unlock with a security key, passkey or fingerprint, and the 14-day check.
- Authenticator codesStore two-factor codes and share them with your Castle.
- Password generatorMake strong passwords and passphrases.
- Password healthSee weak, reused and old passwords, and optional breach alerts.
- Quick FindFind a login or Castle fast, with the keyboard or a tap.
- Emergency access (Legacy)Name someone you trust who can ask for access to the Castles you choose if something happens to you.
- Passkeys (Beta)Chrome and Edge: store passkeys in your encrypted vault and sign in with them.
- Import and exportMove in from another password manager, back up, restore, and export.
- Plans and billingFree, Family and Team; paying in the browser or Google Play; canceling.
- Account, deleted items and deleting your accountSign out, restore deleted items, Delete forever, and delete your account.
- TroubleshootingLost master password, locked out, phone not approving, missing invites or plans.
Frequently asked questions
Can MoatKey see my passwords?
No. Everything is encrypted on your device before it is uploaded, and your master password never leaves your device. Our server stores only encrypted data.
Can you reset my master password?
No. Nobody at MoatKey has it, so we can't reset it. Use the Recovery Key in your Emergency Kit: choose Forgot master password? on the sign-in screen. How recovery works.
Do I need a paid plan to share?
No. The Free plan includes 1 shared Castle for you and 1 other person. Family adds unlimited shared Castles for up to 6 people. Plans.
I accepted an invitation but can't see the Castle.
An owner or Castle Admin has to confirm you on their Members screen. Nobody is added automatically. Why.
What is a safety number?
A short number that proves you're sharing with the real person, not someone who swapped their key on the way. Compare it on a call or in person. Safety numbers.
Does MoatKey fill passwords on my phone?
Yes. Turn on Settings → AutoFill in the MoatKey app and choose MoatKey as your phone’s AutoFill service. Every fill asks for your fingerprint, face or screen lock first. How to set it up.
If I buy a plan on Android, does it work in the browser?
Yes. A plan bought in the browser or in Google Play works everywhere you sign in to the same MoatKey account.
How do I cancel?
If you paid in the browser, use Plan & billing → Manage billing. If you paid on Android, cancel in Google Play. Details.
Who can see the activity log?
Only the Castle's owner and its Castle Admins.
Where can I get MoatKey?
MoatKey is out now on the App Store for iPhone and iPad, Google Play, the Chrome Web Store and Microsoft Edge Add-ons, and it also installs in other Chrome-based browsers such as Brave and Opera.
Still need help?
Email support@moatkey.com. Never send us your master password or Recovery Key: we never need them. Found a security problem? See MoatKey Security.